What is ISO 18091?
What is ISO 18091?
ISO 18091: Quality Management System for Local Government is the first international standard
that offers innovation, efficiency and quality in the public management of municipal services
based on ISO 9001 with the objective of working on continuous improvement and optimization
of public policies to seek customer/citizen satisfaction.
ISO 18091 is a common language between governors and citizens, a roadmap, a GPS that
provides a comprehensive tool for diagnosis, control, evaluation and monitoring of local
government management for the Local Administration and also for citizens.
Since its update in 2019, ISO 18091 is a tool to implement and measure the Sustainable
Development Goals of the United Nations 2030 Agenda in order to move towards the Local and
Global Common Good. In short, it is an instrument to move towards Trusted Governance.
International Standard ISO 18091:2019
The international standard ISO 18091:2019 establishes requirements for the implementation and operation of a quality management system for Local Governments. Requirements for the implementation of ISO 9001:2015 in Local Governments.
Requisitos para la implementación de la ISO 9001:2015 en los Gobiernos Locales
Elements of ISO Standard 18091:2019
INDICATORS
Annex A
Public Policy
Management System
In Public Policy Measurement
QUALITY
Annex B
Quality Management
System
In the Implementation Processes
RELIABILITY
Annex C
Integral Citizen
Observatory
From the Citizen to Public Management
SUSTAINABILITY
Annex D
Agenda 2030
Measurement System
